What Your Employees Want You to Know (But You Might Be Afraid to Ask)

This is a challenge for every company owner and manager. You have tremendous plans for growth and expect a lot of your employees. But do you know if the company is meeting your best employees' expectations? Are you providing the type of environment that supports high productivity and high quality? Do you really want to know?

If you do, consider creating a Company Performance Review to find out what your company culture really is. Find out how employees feel about their environment and morale at your company. The Company Performance Review asks employees if they see certain behaviors occurring at your company - behaviors that could kill a company over time if left unchecked. It will help you determine if there are ethical issues you need to be concerned about in your company.

This review must be completed anonymously, or employees won't be comfortable answering honestly. The object is to make all employees suddenly more aware that actions that are sometimes common in companies can do real and lasting damage. It takes effort to increase the recognition of ethical issues to make it easier to begin setting standards.

For instance, here are some questions you might consider asking employees - but only if you are ready to deal with the answers in the whole culture (don't kill the messenger).

Do employees??

Give a full days work for a full days pay
Accept gifts or favors from suppliers
Falsify time sheets or other reports
Gossip about other employees
Do other work on company time or with company equipment

Do managers or supervisors??

Discriminate by gender or race
Allow unsafe or unhealthy work conditions
Discourage criticism
Forget or fail to give promised performance reviews or salary increases
Have unfair work performance expectations

Does top management??

Ignore long-term problems
Live up to our mission statement
Provide rewards such as promotions on a basis other than competence
Mismanage company funds
Really care about employees

When you get the answers tabulated consider these thoughts:

Are there ethical issues you uncovered with this survey that surprised and concerned you?

Are you setting the right example for employees?

Are you satisfied that the standards of behavior you have set are high enough?

Are there items that should be added to this list that are unique to your company or industry?

Do you have a policy and procedures manual or employee handbook that sets standards on these issues?

Should some of these behaviors be cause for termination of employment?

Honest feedback can be hard to hear. I suggest you work with an industrial psychologist or other professional to help you hear the positive message in the survey results and formulate a plan of action. The real reward will come later when you administer the survey a second time and the results have changed for the better.

About The Author

Jan B. King is the former President & CEO of Merritt Publishing, a top 50 woman-owned and run business in Los Angeles and the author of Business Plans to Game Plans: A Practical System for Turning Strategies into Action (John Wiley & Sons, 2004). She has helped hundreds of businesses with her book and her ebooks, The Do-It-Yourself Business Plan Workbook, and The Do-It-Yourself Game Plan Workbook. See www.janbking.com for more information.

You have permission to publish this article electronically or in print, free of charge, as long as the byline is included. A courtesy copy of your publication would be appreciated.

janbking0191@sbcglobal.net

Ball State University Selects Campus Management's Talisma CRM and Fundraising ... MarketWatch (press release) 6, 2012 /PRNewswire via COMTEX/ -- Campus Management Corp., a leading provider of enterprise software products and services for educational institutions, today announced that Ball State University will implement its Talisma® CRM and Fundraising ... and more »

GraphOn hires VP, product management and marketing Bizjournals.com GraphOn Corp. said Monday it has hired Christoph Berlin as its vice president of product management and marketing. The Santa Cruz-based company (OTCBB:GOJO), develops cloud application delivery and Web-enabling technologies. GraphOn Appoints Christoph Berlin as Vice President of Product Management and ...MarketWatch (press release) all 9 news articles »

Bloomberg

Losses of Japanese Electronic Firms Worsen Bloomberg Enlarge image Panasonic Reports Highest Loss Ever Panasonic Reports Highest Loss Ever Daniel Acker/Bloomberg Attendees look over Panasonic Corp. products at the 2012 International Consumer Electronics Show (CES) in Las Vegas, Nevada, US Play Video Play ... Sony, Panasonic Forecast Worsening Losses as Samsung DominatesBusinessWeek Panasonic yearly net loss to top $9 billionPakistan Daily Times Panasonic headed for record $10B lossToronto Sun all 108 news articles »

Mr. Carlos A. Contreras Appointed President, International Operations ... MarketWatch (press release) MIAMI, FLORIDA, Feb 06, 2012 (MARKETWIRE via COMTEX) -- BioNitrogen Corp. (BION) (pinksheets:BION), developer of a revolutionary patent-pending technology for converting renewable and abundant biomass waste into high-nitrogen urea and urea fertilizer, ... and more »

Taiwan smartphone maker HTC sees Q1 revenue lagging Reuters By Clare Jim | TAIPEI (Reuters) - Taiwan smartphone maker HTC Corp expects to post much lower-than-expected revenue in the first quarter, underscoring analyst views that it will face another weak quarter and an uphill struggle to prove to investors it ... and more »

Bloomberg

Most Takeovers Since 2007 Spurred by Data Torrent Bloomberg Enlarge image Most Takeovers Since 2007 Seen Spurred by Data Torrent Most Takeovers Since 2007 Seen Spurred by Data Torrent Tony Avelar/Bloomberg Hewlett-Packard Co., Google Inc. and Microsoft Corp. led a 36 percent gain in technology deals last year. Big Year for Tech MergersBusinessWeek all 6 news articles »

DIARY-S&P 500 EARNINGS MONTH AHEAD Reuters ... 0.72 07 Feb AMC Q4 Life Technologies Corp 1.04 22 0.90 07 Feb AMC Q4 Lincoln National Corp 1.00 19 0.92 07 Feb AMC Q4 Western Union Co 0.40 27 0.38 08 Feb BMO Q4 Apartment Investment and Management Co -0.30 5 -0.33 08 Feb AMC Q4 Akamai Technologies ... and more »

HedgeCo.net

Former Sailfish Partner Naro Launches New Firm FINalternatives Sal Naro, former co-managing partner Sailfish Capital, is launching a new asset management firm, Coherence Capital Partners. The launch follows a management buyout of the core insurance business at Jefferson National Financial Corp., where Naro was a ... Hedge Fund Manager Sal Naro Launches Coherence Capital Partners LLCHedgeCo.net Former UBS fixed income head establishes New York boutiqueInvestment Europe all 6 news articles »

Tranzbyte Corporation Acquires ProximaRF MarketWatch (press release) Altitude Organic Corporation has launched its new management company strategy in Arizona. The company can manage, staff, consult, and provide uniquely branded products and concepts to medical marijuana dispensaries using a limited liability agreement. and more »

Corporate Bonds: Buyers Flock To Corporate Debt On US Jobs Data Wall Street Journal "People are really putting risk back on the table," said Mark Cernicky, managing director of fixed income at Principal Global Investors, which has $72.4 billion in fixed-income assets under management. Markit's CDX North-America Investment-Grade Index, ... and more »