Management Diary
The Ultimate Reference For Managers And Wannabe's
Resistance - How to Handle It
Do you ever meet with resistance from other people - I bet you do! It might be a customer, a colleague, a member of your team or even someone in your personal life. Dealing with resistance or objections is one of the biggest challenges faced by business people; so let's consider why we get resistance and how we can handle it.
The Dark Side of Help Desk SLAs
You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps: 1) COVERING THE TRUTH WITH METRICS In some companies, those under the radar of SLA compliance may resort to doing the minimum instead of really solving the problem.
Project Management - The Traveling Product Manager
Various studies - and common sense - indicate that involving customers increases the likelihood that your product will meet customer requirements (I hope these studies weren't funded with my tax dollars!) Although the above statement sounds exceedingly obvious, the fact of the matter is many software projects lack customer input. Consider the following example: Week 0: Red, our friendly target='_new' href=' www.
Competion or Cooperation?
It has been said, there is no better way to hone your skills and improve your performance, than competition. Competing with others, or even with your self, fosters continued improvement, striving for even higher goals, and an ongoing sense of achievement.
The Measurement of Manager Training
THE MEASUREMENT OF TRAINING: Evaluation is one of the most valuable - and challenging - aspects of a training manager's job. A well-planned and on-target evaluation process can be the tool which separates a superlative training department from a merely satisfactory one.
Inspirational Power ( Part 1 )
The Fundamentals of Strategic Marketing, Some Key Traits for Greater Effectiveness Probably, the greatest challenge to marketing management in the next five Years will be to change quick and fast enough, in order to keep pace with new technologies, new markets and new corporate values According to the definition of the AMA, "Marketing is an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders. " Customer focus has nowadays become a cliché among marketers keen to win competitive advantage.
Eight Key Steps to Building B2B Major Account Client Alliances
Audiences who saw the fabled Broadway musical, Chorus Line, marveled at the intricate timing and seamless interaction of the dancers as they mastered the choreographer's precision steps after many false starts in rehearsal. At the final curtain, the stage is crowded with dancers whose images are multiplied by mirrors strategically placed about the stage.
6 Steps to Effective Communication
Effective leaders are known for being excellent communicators. Here's what to do.
Tales from the Corporate Frontlines: Workplace Ethics: Reaching the Highest Standard
This article relates to the Ethics in the Workplace competency, commonly evaluated in employee surveys. It gives examples of how employees and customers consider ethical behavior and sound values an integral part of your organization.
Why Outsourcing Could Be The Best Thing You Do For Your Business
While it's probably not true to say that the traditional 9-5 job is on its way out, it IS true that more and more businesses these days are starting to see the value of outsourcing the jobs they can't cover themselves. Things like copywriting, PR, programming - even secretarial and admin support - are being outsourced to freelancers working from home or running their own business.
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MORE RESOURCES:
Bush says backs strong dollar policy
(Reuters)
 Reuters - President George W. Bush said on
Sunday the American economy was not growing as quickly as he
would like and that his administration supported a strong
dollar policy.
Hyundai cuts, Kia lifts domestic sales target
(Reuters)
Reuters - Hyundai Motor Co (005480.KS), South
Korea's top auto maker, said on Sunday it had cut its local
sales target for this year by 6 percent as record-breaking oil
prices are hitting consumer sentiment in Asia's fourth-largest
economy.
G-8 meets as economy storm clouds thicken
(AP)
 AP - Between surging oil prices, food inflation and a credit crunch that's depressed global growth, leaders from the Group of Eight economic powers face the gravest combination of economic woes in at least a decade when they gather next week.
Kimmitt confident in economic fundamentals
(Reuters)
 Reuters - Deputy U.S. Treasury Secretary Robert
Kimmitt said on Friday he was confident about the United
States' economic fundamentals in the long term despite a
current rough patch and was quite optimistic about the future.
Gas prices hit another high for holiday weekend
(AP)
 AP - Fireworks aren't the only thing skyrocketing on this Fourth of July. The price of gas has hit another all-time high.
62,000 jobs lost, off nearly half-million for year
(AP)
 AP - The nation lost jobs for a sixth month in a row in June, a storm of pink slips drenching this year's July Fourth holiday for more than 60,000 Americans and leaving thousands more worried about the future.
G8 to tackle inflation, but concrete action elusive
(Reuters)
 Reuters - G8 leaders aim to present a united front
against global inflation, driven by soaring oil and food
prices, at a summit in Japan next week, but solving the problem
requires more than just a strong message from rich nations.
Inflation, not credit crunch, is top concern worldwide: Paulson
(AFP)
 AFP - Inflation, and not the credit crunch, is the biggest economic concern worldwide, especially in developing countries, US Treasury Secretary Henry Paulson said in an interview Thursday.
IBD's Top 10 - Thursday
(Investor's Business Daily)
Investor's Business Daily - 1 The 6th straight monthly payrolls drop was in line with forecasts, though April and May payrolls were revised lower. That bodes ill for the economy, but recessions typically have bigger job cuts. Unemployment stayed at 5.5%, defying forecasts for a dip after May's spike. Factories and home builders slashed staff. Rising jobless claims signal more job losses ahead.
Wall Street firms reduce, banks step up Fed loans
(AP)
 AP - Wall Street companies sharply scaled back their borrowing from the Federal Reserve's emergency lending program over the past week while commercial banks boosted it slightly.
Economy extends job loss streak
(Reuters)
 Reuters - U.S. employers cut workers for a
sixth straight month in June for the longest such streak since
2002 and the country's vast service sector unexpectedly
contracted, underscoring the economy's frailty.
Service sector contracts as orders fall
(AP)
AP - Higher oil prices caused service businesses to shrink in June, as falling new orders and rising costs hit the nation's coffee shops, paper mills and corner stores.
New York cabbies struggle as fuel costs hack pay
(Reuters)
 Reuters - Tired of pumping his cash right back
into his gas tank, New York City taxi driver Mohammed Kalair
says he is considering quitting his job and going back to his
native Pakistan.
Stocks end mixed following jobs, services data
(AP)
 AP - Wall Street capped a shortened trading week with a mixed finish Thursday after some uneven economic data: news of a contraction in the nation's services sector and a tame reading on employment. But stocks still had their third dismal week in a row, with the major indexes again posting losses as worries about rising oil prices and the fallout from the credit crisis dogged the market.
U.S. cuts jobs for 6th month
(Reuters)
 Reuters - U.S. employers cut workers from
their payrolls for the sixth straight month in June for the
country's longest losing streak since 2002, while the
unemployment rate held steady at 5.5 percent, government data
on Thursday showed.
Jobless lines growing longer
(AP)
AP - The number of newly laid off people signing up for unemployment insurance rose sharply last week.
Paulson says US economy set to strengthen
(AFP)
 AFP - US Treasury Secretary Henry Paulson said here on Thursday that the US economy would most likely be stronger at the end of 2008, even as oil prices surged to new records above 146 dollars.
Don't blame the buck for high oil price: Paulson
(Reuters)
 Reuters - A weaker dollar cannot be blamed for
soaring oil prices as policymakers around the world tussle with
the twin specters of rising inflation and slowing growth, U.S.
Treasury Secretary Henry Paulson said on Thursday.
Paulson: inflation becoming top global focus
(Reuters)
 Reuters - U.S. Treasury Secretary Henry Paulson
said on Thursday inflation was becoming the top economic focus
of many countries around the world as oil and food prices take
their toll.
Paulson says US economy enduring 'rough period'
(AFP)
 AFP - US Treasury Secretary Henry Paulson said Wednesday that the US economy was enduring "a rough period" and warned that home foreclosures would likely remain high in the near future.
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