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Management Diary

The Ultimate Reference For Managers And Wannabe's

Resistance - How to Handle It

Do you ever meet with resistance from other people - I bet you do! It might be a customer, a colleague, a member of your team or even someone in your personal life. Dealing with resistance or objections is one of the biggest challenges faced by business people; so let's consider why we get resistance and how we can handle it.

The Dark Side of Help Desk SLAs

You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps: 1) COVERING THE TRUTH WITH METRICS In some companies, those under the radar of SLA compliance may resort to doing the minimum instead of really solving the problem.

Project Management - The Traveling Product Manager

Various studies - and common sense - indicate that involving customers increases the likelihood that your product will meet customer requirements (I hope these studies weren't funded with my tax dollars!) Although the above statement sounds exceedingly obvious, the fact of the matter is many software projects lack customer input. Consider the following example: Week 0: Red, our friendly target='_new' href=' www.

Competion or Cooperation?

It has been said, there is no better way to hone your skills and improve your performance, than competition. Competing with others, or even with your self, fosters continued improvement, striving for even higher goals, and an ongoing sense of achievement.

The Measurement of Manager Training

THE MEASUREMENT OF TRAINING: Evaluation is one of the most valuable - and challenging - aspects of a training manager's job. A well-planned and on-target evaluation process can be the tool which separates a superlative training department from a merely satisfactory one.

Inspirational Power ( Part 1 )

The Fundamentals of Strategic Marketing, Some Key Traits for Greater Effectiveness Probably, the greatest challenge to marketing management in the next five Years will be to change quick and fast enough, in order to keep pace with new technologies, new markets and new corporate values According to the definition of the AMA, "Marketing is an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders. " Customer focus has nowadays become a cliché among marketers keen to win competitive advantage.

Eight Key Steps to Building B2B Major Account Client Alliances

Audiences who saw the fabled Broadway musical, Chorus Line, marveled at the intricate timing and seamless interaction of the dancers as they mastered the choreographer's precision steps after many false starts in rehearsal. At the final curtain, the stage is crowded with dancers whose images are multiplied by mirrors strategically placed about the stage.

6 Steps to Effective Communication

Effective leaders are known for being excellent communicators. Here's what to do.

Tales from the Corporate Frontlines: Workplace Ethics: Reaching the Highest Standard

This article relates to the Ethics in the Workplace competency, commonly evaluated in employee surveys. It gives examples of how employees and customers consider ethical behavior and sound values an integral part of your organization.

Why Outsourcing Could Be The Best Thing You Do For Your Business

While it's probably not true to say that the traditional 9-5 job is on its way out, it IS true that more and more businesses these days are starting to see the value of outsourcing the jobs they can't cover themselves. Things like copywriting, PR, programming - even secretarial and admin support - are being outsourced to freelancers working from home or running their own business.

Management Diary Articles - See index below:
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MORE RESOURCES:

German industrial orders buoyed by global demand (AP)
AP - The German government says strong demand from outside the eurozone helped the country's industrial orders rise a stronger-than-expected 1.7 percent in December.
China growth could halve if Europe crisis worsens: IMF (Reuters)
Reuters - China's annual economic growth could be cut nearly in half this year if Europe's debt crisis tips the world economy into a recession, putting pressure on Beijing to unveil "significant" fiscal stimulus, the International Monetary Fund said.
Europe's debt rose to 82 percent of output at end-Q3 (Reuters)
Reuters - The European Union's total government debt rose slightly to 82.2 percent of economic output in the third quarter of 2011, the EU's statistics agency said on Monday, lower than the United States but still a burden that could take decades to pay down.
Analysis: Iran economy could limp along under sanctions (Reuters)
Reuters - Tightening international sanctions against Iran look set to shrink its economy, push up inflation and further erode its currency, but they may fail to deliver a knock-out blow that forces Tehran to compromise on its nuclear ambitions.
Analysis: Euro zone strugglers lack innovative knack (Reuters)
Reuters - To get an idea of the economic mountain euro zone strugglers Greece and Portugal have to climb, consider this: per million inhabitants, they each filed fewer than eight applications with the European Patent Office in 2010.
IMF warns Europe downturn could cut China growth (AP)
AP - A sharp downturn in Europe could cut China's economic growth rate nearly in half, the International Monetary Fund said Monday, adding to warnings about a possible severe global slowdown this year.
Oil below $97 as traders eye Greek debt talks (AP)

AP - Oil prices fell below $97 a barrel Monday on worries that talks on a Greek debt deal needed to avoid a disastrous default are proving difficult to conclude.

France, German leaders meet amid euro, Syria crises (Reuters)
Reuters - The French and German leaders meet on Monday in Paris for annual talks in which they will seek further economic coordination in the crisis-hit European Union and discuss the escalating violence in Syria.
Police clear DC Occupy site, protesters look to a new day (Reuters)
Reuters - U.S. police officers cleared tents from an "Occupy" protest site in downtown Washington on Sunday, but demonstrators said even without the camp they would continue to fight for economic equality and other issues.
Obama says he deserves re-election, job's not done (AP)

AP - President Barack Obama says he deserves re-election, despite the nation's economic troubles.

Europe's shadow darkens outlook (Reuters)
Reuters - A renewed focus on Europe's banking and debt crisis may quickly sap the nascent optimism about global economic prospects that followed a remarkably solid U.S. January employment report.
With sparse data, focus returns to Europe (Reuters)
Reuters - Europe will again be at the center of investors' focus this week as the U.S. earnings season passes the halfway mark and there is little on the economic calendar to give the market direction.
France says Greek PSI talks going "relatively well" (Reuters)
Reuters - France's finance minister said on Sunday talks were moving "relatively well" on the private sector portion of a Greek bailout, but discussions designed to bring its debt down to 120 pct of GDP level by 2020 were difficult.
Obama presses Congress to pass aid to homeowners (Reuters)
Reuters - President Barack Obama on Saturday pressed lawmakers to pass his proposal to provide up to $10 billion in aid to struggling homeowners, saying a failure to address the housing crisis would put the rest of the economy at risk.
Dealer group sees higher US auto sales and prices (AP)
AP - Car buyers will likely pay more for new and used cars this year as the economy improves.
Hiring surges in January; jobless rate at 8.3 pct. (AP)

AP - In a long-awaited surge of hiring, companies added 243,000 jobs in January — across the economy, up and down the pay scale and far more than just about anyone expected. Unemployment fell to 8.3 percent, the lowest in three years.

Obama pushes for veterans jobs programs (AP)
AP - In an effort to cut the unemployment rate among veterans, President Barack Obama is calling for a new conservation program that would put veterans to work rebuilding trails, roads and levees on public lands.
Unemployment falls sharply in US, rises in Europe (AP)
AP - Unemployment falls sharply in US, rises in Europe
Jobless rate at 3-year low as payrolls surge (Reuters)
Reuters - The United States created jobs at the fastest pace in nine months in January and the unemployment rate unexpectedly dropped to a near three-year low, giving a boost to President Barack Obama.
California to borrow internally to raise cash (Reuters)
Reuters - California Governor Jerry Brown signed a bill on Friday allowing the state government to borrow from internal funds to build up its cash, which the controller earlier this week said was quickly dwindling.

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