Management Diary
The Ultimate Reference For Managers And Wannabe's
Resistance - How to Handle It
Do you ever meet with resistance from other people - I bet you do! It might be a customer, a colleague, a member of your team or even someone in your personal life. Dealing with resistance or objections is one of the biggest challenges faced by business people; so let's consider why we get resistance and how we can handle it.
The Dark Side of Help Desk SLAs
You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps: 1) COVERING THE TRUTH WITH METRICS In some companies, those under the radar of SLA compliance may resort to doing the minimum instead of really solving the problem.
Project Management - The Traveling Product Manager
Various studies - and common sense - indicate that involving customers increases the likelihood that your product will meet customer requirements (I hope these studies weren't funded with my tax dollars!) Although the above statement sounds exceedingly obvious, the fact of the matter is many software projects lack customer input. Consider the following example: Week 0: Red, our friendly target='_new' href=' www.
Competion or Cooperation?
It has been said, there is no better way to hone your skills and improve your performance, than competition. Competing with others, or even with your self, fosters continued improvement, striving for even higher goals, and an ongoing sense of achievement.
The Measurement of Manager Training
THE MEASUREMENT OF TRAINING: Evaluation is one of the most valuable - and challenging - aspects of a training manager's job. A well-planned and on-target evaluation process can be the tool which separates a superlative training department from a merely satisfactory one.
Inspirational Power ( Part 1 )
The Fundamentals of Strategic Marketing, Some Key Traits for Greater Effectiveness Probably, the greatest challenge to marketing management in the next five Years will be to change quick and fast enough, in order to keep pace with new technologies, new markets and new corporate values According to the definition of the AMA, "Marketing is an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders. " Customer focus has nowadays become a cliché among marketers keen to win competitive advantage.
Eight Key Steps to Building B2B Major Account Client Alliances
Audiences who saw the fabled Broadway musical, Chorus Line, marveled at the intricate timing and seamless interaction of the dancers as they mastered the choreographer's precision steps after many false starts in rehearsal. At the final curtain, the stage is crowded with dancers whose images are multiplied by mirrors strategically placed about the stage.
6 Steps to Effective Communication
Effective leaders are known for being excellent communicators. Here's what to do.
Tales from the Corporate Frontlines: Workplace Ethics: Reaching the Highest Standard
This article relates to the Ethics in the Workplace competency, commonly evaluated in employee surveys. It gives examples of how employees and customers consider ethical behavior and sound values an integral part of your organization.
Why Outsourcing Could Be The Best Thing You Do For Your Business
While it's probably not true to say that the traditional 9-5 job is on its way out, it IS true that more and more businesses these days are starting to see the value of outsourcing the jobs they can't cover themselves. Things like copywriting, PR, programming - even secretarial and admin support - are being outsourced to freelancers working from home or running their own business.
Management Diary Articles - See index below:
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
16 |
17 |
18 |
19 |
20 |
21 |
22 |
23 |
24 |
25 |
26 |
27 |
28 |
29 |
30 |
31 |
32 |
33 |
34 |
35 |
36 |
37 |
38 |
39 |
40 |
41 |
42 |
43 |
44 |
45 |
46 |
47 |
48 |
49 |
50 |
51 |
52 |
53 |
54 |
55 |
56 |
57 |
58 |
59 |
60 |
61 |
62 |
63 |
64 |
65 |
66 |
67 |
68 |
69 |
70 |
71 |
72 |
73 |
74 |
75 |
76 |
77 |
78 |
79 |
80 |
81 |
82 |
83 |
84 |
85 |
86 |
87 |
88 |
89 |
90 |
91 |
92 |
93 |
94 |
95 |
96 |
97 |
98 |
99 |
100 |
101 |
102 |
103 |
104 |
105 |
106 |
107 |
108 |
109 |
110 |
111 |
112 |
113 |
114 |
115 |
116 |
117 |
118 |
119 |
120 |
121 |
122 |
123 |
124 |
125 |
126 |
127 |
128 |
MORE RESOURCES:
Export growth likely to remain bright spot for US
(AP)
 AP - U.S. exports dipped in January, the government said Thursday, but economists weren't fazed. They predict export growth will be a bright spot for American manufacturers through the rest of 2010.
Obama lobbied on black unemployment, immigration
(Reuters)
 Reuters - President Barack Obama on Thursday faced pressure to help create jobs in African-American communities and deliver an immigration overhaul even as he tried to push healthcare reform across the finish line.
Slowly, Americans are regaining their lost wealth
(AP)
 AP - Americans are recovering their shrunken wealth — gradually. Household net worth rose last quarter, mainly because the healing economy boosted stock portfolios. But the gain was slight. And it was less than in the previous two quarters.
US household wealth jumps for first time since recession
(AFP)
 AFP - American household wealth jumped in 2009 for the first time since a brutal recession struck the country, underscoring the impact of an economic recovery, data from the central bank showed Thursday.
States tap stimulus as more U.S. families seek aid
(Reuters)
Reuters - Many states have used funds from the $863 billion U.S. economic stimulus plan to help give a rising number of poor families emergency cash assistance, the Government Accountability Office said on Thursday.
A look at global economic developments
(AP)
AP - A look at economic developments and activity in major stock markets around the world Thursday:
Fed emergency loans decline in past week
(AP)
AP - Banks borrowed less from the Federal Reserve's emergency lending program over the past week, providing further evidence that the strains caused by the financial crisis are easing.
AT&T CEO accepts bonus; pay rises to $20.2M
(AP)
AP - The frugality of the recession eased in the 2009 pay package for AT&T Inc. CEO Randall Stephenson, who resumed taking a bonus and saw his compensation rise by one-third to $20.2 million, according to Associated Press calculations on a regulatory filing Thursday.
Citigroup sees return to sustained profitability
(Reuters)
 Reuters - Citigroup Inc Chief Executive Vikram Pandit told investors on Thursday the bank is on track to return to sustained profitability and losses from some of its worst assets should be manageable if the economy does not deteriorate.
Coca-Cola FEMSA bottler to change bylaws
(AP)
AP - Drinks company Fomento Economico Mexicano SAB said Wednesday its bottler, Coca-Cola FEMSA, plans to change its bylaws so a simple majority of its board can appoint and set compensation of the CEO and people who report directly to him or her.
Obama launches export-doubling strategy
(AFP)
 AFP - President Barack Obama put into action Thursday an ambitious strategy to double US exports by prising open lucrative emerging markets in a bid to ease unemployment amid fragile economic recovery.
Summary Box: Trade deficit unexpectedly narrows
(AP)
AP - TRADE GAP: The U.S. trade deficit narrowed to $37.3 billion in January, a decline of 6.6 percent from December, reflecting a big drop in imports as shipments of foreign oil and autos both declined.
Obama outlines strategy to boost exports
(Reuters)
 Reuters - President Barack Obama, anxious to spur growth and cut high unemployment, laid out a plan on Thursday to double U.S. exports through tougher enforcement of trade laws, increased government advocacy and more credit assistance for small and medium-sized companies.
Fed seen keeping "extended period" low rate vow
(Reuters)
Reuters - Lingering U.S. labor market weakness and nagging doubts about the solidity of the economic recovery are expected to keep the Federal Reserve committed to holding borrowing costs very low for a long time at a monetary policy meeting next week.
Appetite for reform fading: NYSE Euronext CEO
(Reuters)
Reuters - The appetite and sense of urgency for world financial reform have waned as markets have rebounded and the world economy has shown signs of recovering, the head of exchange operator NYSE Euronext said on Thursday.
Obama issues new call on China over yuan
(AFP)
 AFP - US President Barack Obama on Thursday issued a fresh call to China to embrace a "market oriented" exchange rate for the yuan, saying such a move would help rebalance the global economy.
Senate plan on US finance reform to be unveiled
(AFP)
 AFP - A key US senator said he would unveil new legislation on Monday aimed at giving American financial rules their biggest overhaul since the Great Depression in the wake of the 2008 meltdown.
EU rejects US criticism over hedge fund curbs
(AFP)
 AFP - European officials on Thursday defended planned new EU legislation regulating high-end financial services from "protectionist" charges, amid anger from US Treasury chief Timothy Geithner.
Jobless claims by state, at a glance
(AP)
AP - First-time claims for unemployment benefits slipped last week by 6,000 to 462,000 for the week ending March 6. The total nearly matched analysts' estimates and was the second straight drop.
Summary Box: Jobless claims drop for second week
(AP)
AP - JOBLESS CLAIMS DROP: New claims for unemployment benefits fell last week to a seasonally adjusted 462,000, nearly matching analysts' estimates. It was the second straight drop.
|
